I'm a total n00b 🤓 Just getting started with FS (and loving it so far!). We are using FluentSupport with FluentBoards to receive support tickets and track the work done, respectively.
I would love to be able to modify the statuses in FS, similar to how you can modify "stages" in FB. Is this possible and I'm just missing it?
Can anyone confirm if FluentSupport’s email piping feature works with Cloudflare’s email routing?
Hi, I want to create a workflow like this:
- when a customer creates a support ticket with priority high, I want to get a notification via Slack
- also, if a ticket is created during a specific period (date to date), I want also to get a notification via Slack no matter what priority
I have the Slack integration enabled, but I get a notification for every support ticket, what I don't want.
Is there a way to customize it like I want?
Nitin Yawalkar: I'm using Flowmattic integrated with Fluent Support.
I was developing in the staging environment and now I'm going to implement it in the production environment.
When I exported the workflow from the staging environment and imported it into the production environment, the entire flow didn't appear.
How do I send the information to your support team for assistance?
Hey, quick question — is there a way in Fluent Support to randomize the ticket number and add a custom prefix? Right now, when setting up a new business, the numbering starts from 1, 2, 3, 4… but it would be great if we could either randomize the sequence or set a starting point with a prefix so it doesn’t look like a brand-new system.
I see BetterDocs Integration but I don't find BetterDocs very user friendly. Bonus if there's a KB with WordPress stock help articles.
Hey everyone!
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Feel free to share these stories when you're talking about Fluent Support.
We want to hear more, we'll make the submissions page public really soon (with some interesting design).
When viewing Activity Reports, we have the option to select preset timeframes such as Last Week, Last Month, Last Year. These options are not available on any of the other Reports views (for the top chart). It occurs to me that it might be a better UX to add the presets to the top chart and apply those presets to both the chart and the summary below. I do see the presets for the various summaries.
In our case, I am seeing several tickets missing a product due to the support agent's failure to set a product. I can coach our team to follow that process better, but it would be also great to be able to assign a product to multiple tickets at once.
When closing a ticket, I want to check whether time tracking has been completed, i.e. whether a value has been entered there (0 is also a value for me). If it has not been completed, then the ticket should not be able to be closed.
Does anyone have any idea how I can implement this?