I'd like to utilise the customisation of the forms instead of the standard form so want to hide the create ticket button in the customer portal - is this possible struggling to find the key :)

Currently, I have one domain and thousands of different subdomains. Which FluentCRM service package should I use to best suit bulk email sending? I also want to know how to set up automated emails so that when a customer fills out a form on any subdomain, that subdomain will automatically send an email to the customer who submitted the form, and likewise for all other subdomains. Please assist me with this.

Hey everyone,

We're facing two issues with FluentSupport and I'm wondering if others have the same experience:

1. When someone sends in an email formatted in HTML, the styling gets stripped or displays incorrectly — just plain text or messed-up layout.
2. When someone forwards an email, we only see their message, not the actual forwarded email content. So the thing they're trying to show us is missing.

Is this a known limitation or is there something we’re missing in the settings?

Thanks!
– Marco

It would be great to be able to filter reporting data by tags.

It would be great to assign a product as a Workflow Action

I'm currently trying to get Fluent Support up and running for my team.
Upon closing a ticket, the team member should report a special unit count for the ticket. I created a custom field for this purpose.
However, a regular team member is only allowed to change these custom fields if they have the rights to change all settings. I don't want that; I only want them to write content into the custom fields. What options does Fluent Support offer?

hi, is it possible to use auto login links in support tickets? It would make my life so much easier :-)

It would be awesome to have a cc field or ability to add a 2nd email address to a support ticket. I understand why there is currently only a field for a single email address.

Many times with my support requests I'm working with at least two people or there is someone I need to cc on a support request. Having that ability be awesome unless there is a work-around I'm unaware of.

How does the email piping feature decide on whether to open a new ticket or consider an email to be a response to an existing ticket?

We're seeing the same ticket being used for different email subjects, because the subject starts the same...

"The Wedding business box - July’s docs" re-opened a ticket titled
"The Wedding business box - May’s training"

...when it really should have been a new ticket.

It would be even cooler to import HTML templates from FluentCRM. Anyone else think this might be useful?