Auto login
hi, is it possible to use auto login links in support tickets? It would make my life so much easier :-)
We haven't implemented this on Support yet. Could you share the use case scenario so we can better evaluate the necessity of the feature? It would help a lot.
Rasel Siddiqe sure, when someone submits a ticket via the portal, he gets a response via email. I want them to be able to open the ticket with one click from the email
Natascha Vantuykom Oh sorry about the last reply. I think this is what you're looking for,
- Ticket Link(Agent): {{ticket.admin_url}}
- Ticket Link(Customer): {{ticket.public_url}}
These can be added to the email templates in the business inbox settings.
Rasel Siddiqe thanks :-) this will automatically log them in right?
Natascha Vantuykom unfortunately no, not unless they're already logged in. Otherwise it will show the loging form. Once logged in it will take to the exact ticket page