Edit Custom Fields
I'm currently trying to get Fluent Support up and running for my team.
Upon closing a ticket, the team member should report a special unit count for the ticket. I created a custom field for this purpose.
However, a regular team member is only allowed to change these custom fields if they have the rights to change all settings. I don't want that; I only want them to write content into the custom fields. What options does Fluent Support offer?
Custom fields are primarily for taking submissions from customers. For agent entries we recommend using Internal Notes. Agents can edit internal notes by default while keeping other privileges unchanged.