Slack integration
Hi, I want to create a workflow like this:
- when a customer creates a support ticket with priority high, I want to get a notification via Slack
- also, if a ticket is created during a specific period (date to date), I want also to get a notification via Slack no matter what priority
I have the Slack integration enabled, but I get a notification for every support ticket, what I don't want.
Is there a way to customize it like I want?
Hey Natascha Vantuykom As far as a I can tell, there's currently no way to filter tickets before triggering Slack notifications. But i'll check for a workaround. I've forwarded to Devs and Support. Will get back to you on this asap.
Rasel Siddiqe thank you 🙂