Action before closing a ticket
When closing a ticket, I want to check whether time tracking has been completed, i.e. whether a value has been entered there (0 is also a value for me). If it has not been completed, then the ticket should not be able to be closed.
Does anyone have any idea how I can implement this?
Forwarded this to Support techs. We believe we have a reliable work around that needs to be tested. Will get back to you as soon as we have a working solution. Or if it will not be possible.
Sorry for the late response, Joachim. Thanks for bearing with us!
Joachim Meyer that solution didn't work out as expected. We'll need to modify core files to get this. From a support perspective it's not really a scalable solution cause the file will get replaced by the following update. But a custom solution is possible.
If you really need this you can work with our service partners at FluentWiz. They'll readily hear your case and implement a scalable custom solution for your site.
You can reach them at hello@fluentwiz.com
OK. Thanks for the information.