Is it possible to change the status names?
I'm a total n00b 🤓 Just getting started with FS (and loving it so far!). We are using FluentSupport with FluentBoards to receive support tickets and track the work done, respectively.
I would love to be able to modify the statuses in FS, similar to how you can modify "stages" in FB. Is this possible and I'm just missing it?
Hey Stephanie Hudson Sorry about the late response. Custom ticket statuses isn't possible as the Status strings are used in tracking tickets in the backend. Editing them may break other features that depend on statuses like filters and sorting.
Could you kindly share the statuses you need? and how important they are for business operations?
We'll have a dev meeting about implementing. It will take a significant amount of refactoring, if I understand it correctly. If it's a major necessity for you, we'll try our best to get it added.
Cheers!
Rasel Siddiqe , In my case, I don’t want to change the functionality, only the display name of the status.
Specifically:
- I would like to replace “Active” with “Répondu”.
- The meaning remains exactly the same: it still represents tickets where an agent has responded.
- This is purely to clarify the display for agents, similar to WHMCS, which uses “Répondu” for agent replies and “Réponse du client” for customer replies.
This change would not affect filters, sorting, or backend operations—only the visible label.
It’s a small usability improvement that makes ticket handling much clearer for agents.