I walked through the details with ChaptGPT to discover a solution to redirect the user viewing public view tickets when the link "Back to All Tickets" is clicked. When it is clicked, by default the list goes blank and there is a button to submit a ticket (that doesnt submit anything). So, hiding this backlink makes sense to avoid user confusion.
Testing this out, but so far it seems to work well! Right now the portal is set to /support-portal which was the default on installing the plugin.
New update... but I don't see the possibility to access the front-end support while being admin ? Am I correct ?
Please, fix that.
I'm just annoyed to have to log in as another account just to verify the design while I'm CSS it...
Running Brizy 2.6.16 and Pro 2.6.8
Fluent Forms 6.0.3
Have never had an issue previously with Fluent Forms but now the embeds no longer working. Have opened a ticket but wondering if anyone has any ideas?
Hi fluent team, i have been using fluent suport pro for a while now. I was wondering if its possible to schedule the ticket response. I want to write all responses in evening and schedule it for next day morning.
We have a way to change this standard prompt for "Ticket Summary"?
It would be really useful if there was a way to run a Workflow before email notifications are sent.
We have some annoying customers with even more annoying email autoresponders. I've got workflows set up to delete their tickets immediately if the subject is the usual "Your email is important to us" rubbish, but they and the agents still get a new ticket notification.
Or an ability to ignore email piping when certain sender/subject conditions are met.
Hello! Are you going to develop an Agent Frontend that looks like the one in Fluent Boards? It would be useful.
Is there a way to add links to the admin menu header? I'd like to use this as a portal to link to other services that we use to administer client sites, and having the links to the other services in the header would improve our workflow.
I am sending emails using Amazon SES. When the email arrives in Outlook, all I see is a red X where images should be. I have set alt text but it's not displayed. Any idea why? I can see it in Fluent's editor.
Hi, I want to change the background colour of the input text area of my form on this page: https://adhdroadmap.coach/free-consultation/ I cannot figure out how to do this. Thanks!