goodmorning :-) does anyone have the same issue? Support staff profile picture does not work... tried several formats
Is there an option to enable ticket reminder via email or via telegram to the agent if they haven't sent an initial reply to the ticket in X days? I missed a ticket somehow and it was 5 days and they followed up.
Has there been any discussion about offering a pay offline option?
We have a number of forms where we don't have time critical payment needs and users would rather send in / bring in a check.
We've moved away from givewp, but we do miss the offline payment option that was offered.
How to Configure Offline Donations for GiveWP Donation Plugin
The only work around I can think of at this time is to offer a 100% off "coupon" and then track those submissions for manual payments.
Thanks!
FluentSupport needs a dark mode support for FluentCommunity now :)
Hi it would be amazing if you could easily schedule a ticket in to my calendar. It happens that I tell a customer I will do it the next day or whenever. But obviously I don't want to forget to do it. I'm using MS365 BP mail account :-).
I’d like to suggest a feature that could simplify the email integration process for many users.
Instead of relying solely on email piping, it would be great if we could configure our own email accounts using IMAP or POP3. This would allow us to connect a standard email address (e.g., support@domain.com) directly to the system and fetch emails into the ticketing platform.
It would be especially helpful for setups using Google Workspace, Outlook, or managed hosting where email piping isn’t easily supported
If possible, a simple IMAP/POP3 configuration panel with SSL/TLS options would make the platform much more flexible and user-friendly
Thanks for considering it!
Cheers Manoj from ONEMCO
I walked through the details with ChaptGPT to discover a solution to redirect the user viewing public view tickets when the link "Back to All Tickets" is clicked. When it is clicked, by default the list goes blank and there is a button to submit a ticket (that doesnt submit anything). So, hiding this backlink makes sense to avoid user confusion.
Testing this out, but so far it seems to work well! Right now the portal is set to /support-portal which was the default on installing the plugin.
New update... but I don't see the possibility to access the front-end support while being admin ? Am I correct ?
Please, fix that.
I'm just annoyed to have to log in as another account just to verify the design while I'm CSS it...
Running Brizy 2.6.16 and Pro 2.6.8
Fluent Forms 6.0.3
Have never had an issue previously with Fluent Forms but now the embeds no longer working. Have opened a ticket but wondering if anyone has any ideas?