Feature Request – IMAP/POP3 Email Configuration as an Alternative to Email Piping
I’d like to suggest a feature that could simplify the email integration process for many users.
Instead of relying solely on email piping, it would be great if we could configure our own email accounts using IMAP or POP3. This would allow us to connect a standard email address (e.g., support@domain.com) directly to the system and fetch emails into the ticketing platform.
It would be especially helpful for setups using Google Workspace, Outlook, or managed hosting where email piping isn’t easily supported
If possible, a simple IMAP/POP3 configuration panel with SSL/TLS options would make the platform much more flexible and user-friendly
Thanks for considering it!
Cheers Manoj from ONEMCO
We have done some R&D on this solution. The problem pulling inboxes in fixed time interval is super costly in the server level. That's why all the support ticket SAAS systems (helpscout) us email forwarding options. We have the same implementation in FluentSupport.
