Ticket Reminders
Is there an option to enable ticket reminder via email or via telegram to the agent if they haven't sent an initial reply to the ticket in X days? I missed a ticket somehow and it was 5 days and they followed up.
We're discussing the Time based triggers on the WorkFlows with the devs. Once we've got that, reminders based on Waiting Time will be available.
Rasel Siddiqe Any news on this?