Hi i use fluent support basically for my email tickets and i dont want ticket number in the email title how can i remove it? And if i want to add custom ticket prefix/suffix is it possible to do so?

It would be really useful to create a new ticket when looking at the customer screen in FluentSupport, as well as from the Contact screen in FluentCRM.

It seems that email piping doesn't accept emails forwarded from any email other than the one registered with FluentSupport? I've sent a message a couple days ago to support, but haven't had a response yet. Can anyone confirm? I've tried this unsuccessfully, and can't find anything in the documentation.

I have this idea that I only want members of my community to access the support area. The typical message to unregistered users is to ask they login and give them this shortcode:

[fluent_support_auth]

Would it work to send them to my FluentCommunity shortcode for either login or registration or something from FluentAuth?

I'll play with some ideas, but I didn't know if the shortcodes worked across plugin products.

Nice UI update in the latest! Loving it!

The CSS changes really bugged me too. My website is dark too. I used to be able to set some of them in the block editor, but after the new update, some settings were left there.
Anyway, I like the new UI. But please focus on fixing the {{ticket.admin_url}} and {ticket.public_url}} short tags!
A colon is missing from the link and it's very confusing.
This is in the link sent to the email (admin): http//websitename.com/admin.php?page=fluent-support/#/tickets/xxx/view
I don't think it's a huge task to fix the link. Please fix it.
Also, I have a Feature request: Since it's a new UI, could you please add a dark theme? :)

Nice revamp of the desktop layout in the last update of Fluent Support.

But the mobile layout, has a lot to be improved.

Are you going to work on it as well?

Max file size isn't showing correctly for my site and plugin settings.

I posted in the FB group first, but now that this space exists, I will report it here too.

Once I saw that the last update contrained an improved U, I tested it. And surprisingly, there is a #fluent_support_client_app{max-width :808px;}...

Why ? I have to CSS it just for that. Is it only me or does it bother other members as well ?

Second point : maybe I'm stupid (because I installed this plugin a long time ago and still didn't thought of asking this question), but why, because I'm the admin, can't I just saw the front end...?

I have to log as a user to see the end result when I do my custom CSS (I'm with Kadence Pro, and I use the light/dark switch).

It will make sense to me to have access, and an option to restrict this access for some users with a particular tag, for example.

As I said, I already posted this comment on the FB group, and a moderator answered. So, I hope these two points will be taken into consideration (but mostly, the second point, because CSS is easy).

Thanks

Hi guy frist of thanks alot for making a saparate community for fluent support.

I have recently purchased fluent support for mainly email tickets. I am facing one issue customer sent the file ion for of link. It came nicely in mailing server but in fluent support it removed the domain part of the link