Group attachments by customer, then by ticket
I think it is great that attachments are groups by ticket in uploads, but if I want to find all the attachments for a specific client it can be difficult to do that.

Purge attachment by client
Some clients may need to purge after a certain amount of time - others can keep them forever

Attachment Stats
The ability to see how much storage is being used by all attachments and by client

I'm noticing some of my clients have long signatures and every time they reply to a ticket via email it just makes the reply very long

Sometimes when replying to tickets I need to attached a screen shot - right now I either need to click and browse or I need to do add media and drag and select - a lot of extra steps

Currently, I'm using the workflows feature to auto-delete closed tickets. However, because I'm a tutor, sometimes students or their parents disclose information which is sensitive and has specific rules in safeguarding guidance. I have to keep data containing safeguarding information for a minimum of 7 years.

I was wondering if it would be possible to add something to the workflow feature that gives you the opportunity to wait for a certain length of time before the automation comes into effect?

It would really help a lot of UK and EU people with GDPR compliance in their ticketing systems and make us able to provide more robust privacy and/or GDPR policies.

Shahjahan Jewel what are your thoughts on the possibility of this?

I'm on a mac and I did find the cmd+opt+____ shortcuts in the help docs
1) It would be helpful if there could be a tool tip / popup to be able to see these via the admin

2) I would like to request cmd + enter = send reply
I did figure out cmd+opt+r will open the reply

I would love the ability to get a report (daily, weekly or monthly option)
It would include total number of tickets opened, closed, pending. Compared to previous period with increase / decrease

I would also think to include highest number closed / opened per hour/day (depending on type of report)

I would think by default it should be across all inboxes / reps, with the option to include breakdown by mailbox and by rep

I'm a single person, single mailbox setup so I can see some of this - but it would be nice even for myself to see how I'm doing with tickets. If someone is using this with a full support department having these additional reports can be useful

Our team just released an update of FluentSupport. Version 1.10.0 focuses on performance and FluentCart Integration.

Changelog:

• Added: Fluent Cart product purchase widget in the ticket sidebar.,
• Added: Fluent Cart product and order options in custom fields.,
• Added: Workflow trigger based on Fluent Cart product and order from custom fields.,
• Added: Option to integrate the customer portal into the Fluent Cart customer dashboard.,
• Added: Multi-select option for product filtering in tickets.,
• Improved: Refined plugin performance for increased speed and efficiency.

Our team is also working on FluentSupport version 2.0. In version 2, we are going to redesign the whole Support ticketing interface with better UX in mind. It's a lot of work, and our team has been building the new UI for the last couple of months. It will speed up your workflow, better data visualization, and speed up responses to your tickets. Version 2 will be the biggest update ever. I am so excited ahout this upcoming mega release.

Full changelog: https://fluentsupport.com/fluent-support-1-10-0/

Check out FluentCart: https://fluentcart.com/discount-deal/

Hey team 👋

I was expecting a shiny new UI for the backend… and maybe even some cool integrations with the community features. 👀

What’s cooking behind the scenes? Can we get a sneak peek? 😄

So when using FluentCRM and you send an email you can see when it was opened (assuming images are enabled). I would like to see this same functionality in the tickets so that when I reply - I can see if my customer has viewed the reply.

I get spam emails to my support inboxes on a semi-regular basis. It would be great to have a simple way (but with a confirmation) to add a sender to a "blacklist" and delete the email I'm viewing.

I invision a single blacklist that simply hides emails from hitting my Fluent Support inboxes (all of them) and deletes the incoming emails so they don't take up space in my database.

I don't need to use existing spam lists or anything, just a way to mark incoming emails as junk.