Feature Request: Ticket Read Tracking
So when using FluentCRM and you send an email you can see when it was opened (assuming images are enabled). I would like to see this same functionality in the tickets so that when I reply - I can see if my customer has viewed the reply.
Hey Phillip! I see there are some direct JS functions that can achieve this. I'll check with the devs if it'll be possible to implement without major refactoring. Thanks for bringing this to our attention.