Hi team. For the 2nd time in about as many weeks (27th June was last time), I cannot get Integrately to parse information from Book Like a Boss through to FluentCRM. It's fine parsing it into Google Sheets but the onward parsing to Fluent fails with a 403 error as of today.

Update I just revoked the last Application Specific password and created a new one, but that's failing too. So now I have no working connection and that's very frustrating.

It seems that there are not many FluentCRM users who are also using the Avada theme, because I have been experiencing a compatibility issue between FluentCRM and Avada since I started using FluentCRM at the beginning of this year.

The issue occurs when creating email templates: an internal error appears, causing the email template design interface to fail to load. I had to write a custom MU plugin myself to work around this problem.

However, it seems that there are very few FluentCRM users with the same setup as mine (using the Avada theme), because even after several plugin updates, this issue has still not been fixed.

I hope the development team can test this compatibility issue. If possible, it would be best to fix it directly within the FluentCRM plugin so that users do not need to rely on custom workarounds.

Although I have only been using the free version of FluentCRM for the past few months, I suspect that one of the major reasons why there are so few Avada users using FluentCRM is that, once the free version of the plugin is installed, opening the email template designer can trigger a fatal WordPress error.

WordPress will then send an email notification to the administrator stating that the site has encountered a fatal error. For beginner users who are using Avada, this kind of error notification can be very alarming. Many of these users may immediately disable FluentCRM instead of investigating the issue and manually fixing it, as I did.

Users who rely on visual page builders are often not developers. They will simply assume that the product does not work properly or that it has serious issues. They usually do not care whether the problem is caused by Avada or FluentCRM — they only see that FluentCRM has caused a fatal error on their website.

I do not know whether this issue will eventually force FluentCRM and Avada users to choose between the two products, but I believe you should not give up on this group of Avada users.

I have not provided error logs or screenshots as evidence, but I believe this issue should be very easy to reproduce if your team is willing to test it.

Hello all,

Looking for some insights, tips etc.

We have around 70k contacts, which we send about 500k emails a month.

I have noticed with the new version things getting better but i rarely get above 500 sent emails per minute in my campaigns.

the setting in fluentcrm for max email per second is set to 25

i have it connected via FluentSMTP to Amazon which has 60mails per second so this is not the bottleneck.

I have a seperate server on Cloudways for FluentCRM, 4c/8GB but it is BASIC (shared cpu)

I have noticed that in the new version aprox 5 min before the scheduled campaign fluent start to "proccess" emails, coudn't find in the documentation, what this acctually does.

looking at htop while the campaign is sendig it does look that the cpu is the bottleneck, should i go for dedicated cpu or more cores?

tnx. 😀

Hi everyone,

I’m using the FluentCRM REST API with a WordPress Application Password from an Administrator account.

The API works, but the phone field is either empty on:

GET /wp-json/fluent-crm/v2/subscribers

or masked on:

GET /wp-json/fluent-crm/v2/subscribers/{id}

I need the full phone number for a private internal integration that prefills client data from FluentCRM.

Is there a FluentCRM setting, role/capability, endpoint, hook, or filter that allows an authenticated admin/API request to retrieve the unmasked phone number?

Or are phone numbers intentionally stored/returned masked by FluentCRM even for admin users?

Thanks!

The page below says, "Discover 100+ ready-to-use automation templates..." but I can only see 16 templates. Am I missing something?

https://fluentcrm.com/automation-templates/

Does anyone know a place where you can get more automation templates and tutorials?

Love automations - Each one I learn and implement feels like I've entered a 'cheat code' 🤣, saving loads of time and reducing the hours I need to hire a VA.

If I read the code and DB structure right, every imported customer from Woo will be silently set to have given SMS consent and the billing phone pulled in.

ALTER TABLE ... ADD sms_status VARCHAR(50) NULL DEFAULT 'sms_subscribed'

This seems problematic as we have an extensive customer base going back many years, none of whom have given SMS consent.

Secondly, I'm not seeing any settings for obtaining SMS consent. There's a newsletter signup for email at Woo checkout, but no SMS consent checkbox.

Is there any guidance on why SMS consent is silently assumed, and what is best practice to distinguish between email and SMS consent?

Is it just me? When I select a tag in the campaign editor, the logic works and I get my 32 contacts, but the tag does not visibly show?

Hello Shahjahan Jewel,

I have already submitted this as a support ticket, but I also wanted to post it here as a feature request because I believe this may affect other FluentCRM users with similar use cases.

I am currently working on a project where FluentCRM Companies are being used to represent schools. The setup integrates FluentCRM with WooCommerce Memberships and Teams for WooCommerce Memberships, and school/member data is synced automatically into FluentCRM Contacts and Companies.

The issue we encountered is that FluentCRM appears to prevent updating a Company record if another Company already exists with the same name. When clicking Update Info, the following error appears:

Company name already exists. Please use a different company name.

I understand why this validation may have been added, but in some use cases, Company names are not globally unique.

For example, schools in different locations may legitimately have the same name, such as:

St. Joseph Elementary School

There may be multiple schools with that exact name in different states, regions, or countries.

In our case, the Company name is not the true unique identifier. The actual identity of each school is determined through stronger identifiers such as WooCommerce Team ID, FluentCRM Company ID, owner information, state/region, and country/region.

This could also apply to other use cases, such as branches, franchises, campuses, districts, partner organizations, or companies operating across multiple regions.

Would it be possible for FluentCRM to allow duplicate Company names, or provide a setting/filter that makes the unique Company name validation optional?

This would make the Company module more flexible for users who need to manage organizations where names may repeat across different locations.

Thanks in advance for considering this.

All the best!

WP 6.9.4
FluentCRM & Pro 3.1.8
Host Rocket.net

I'm getting nothing to edit with. This happens on the live and staging sites.
The preview works though.

How it looks

How the HTML structure looks (I wouldn't know if it's correct, just adding it in case someone else does.)

Console Error:

Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

I’m building a private WordPress plugin for our own managed client sites. It reconciles FluentCRM contacts and Fluent Forms submissions into an external reporting/export workflow. It does not modify FluentCRM contact state during export, but it does need to read contact data, contact custom fields, tags/lists, and batch-select contacts with a specific tag/status.

I want to avoid relying on unstable internals if there is a preferred public API surface.

Could you advise on the recommended/stable way for a third-party plugin to do the following?

1. Read a FluentCRM contact by contact ID, including standard fields and custom field values.

2. Read the global FluentCRM contact custom-field definitions.

3. Determine whether a specific contact has a specific tag or list.

4. Query contacts that have a specific tag/list for batch processing.

5. Is direct use of FluentCRM Eloquent models and relationships, such as querying contacts with whereHas('tags', ...), considered supported/stable for plugin integrations, or should that be avoided?

We are currently using the FluentCRM API where available, but candidate discovery by tag is the area where we are unsure whether the model relationship is safe to depend on across FluentCRM updates.

This is for an internal/private plugin, not a public repository plugin. I’m mainly looking for guidance on which integration surface is safest across future FluentCRM releases.