Skip to main content

Summary: Downloadable assets (WordPress plugin zip files) are intermittently removed from product tiers 2 and 3, while tier 1 remains unaffected. This results in customers being unable to download their purchased plugins.

Steps to Reproduce: Set up a FluentCart product with 3 pricing tiers. Add a WordPress plugin zip file as a downloadable asset to each tier (using local storage). Complete test purchases and verify downloads work initially. Wait for an unspecified period of time.

Expected Behavior: All three tiers should retain their assigned downloadable assets permanently, allowing customers to download the plugin regardless of which tier they purchased.

Actual Behavior: Tier 1 downloads remain accessible consistently. Tiers 2 and 3 downloadable assets disappear intermittently. When checking the tier settings, only tier 1 shows the download file.

Impact: Customers who purchased tiers 2 or 3 cannot download their purchased plugin. Manual re-addition of assets is required multiple times. This causes customer complaints and poor user experience.

Environment: Storage is local storage only. Product type is WordPress plugins with multiple pricing tiers configured.

Additional Context: This issue has occurred multiple times, requiring repeated manual re-addition of the download files to tiers 2 and 3.

Question: What could be causing the downloadable assets to be removed only from the higher tiers while tier 1 remains unaffected?​​​​​​​​​​​​​​​​

Is it at all possible to add a buy now or add to cart button on a page, that would lead a customer straight to the cart or checkout page without having to go to the Fluent Cart product page first?

I would like to show a banner on a product that is sold out. How do I do this?

My product is a digital subscription (paid membership community via Fluent Community) and I'm getting this error message.

Does anyone know how to fix the error "Your order can't be shipped to this address" in Fluent Cart?

I have some products with different variations and I would like to make one variation private so it does not show up in the shop as available. I can make the whole product private, but that hides all variations from the shop. Is there an option that affects only one variation?

I've made a support ticket, but wanted to post here in the event someone else has run into this.

I've enabled the Licensing addon to use with my plugin(s). I can get the license number, my plugin syncs with FluentCart to verify the license and activation. So all of that is working. However, when I go to test a new version update, I get nothing but the Download failed. Service Unavailable error.

I've searched everything and anything to resolve this but there's virtually no information and what I did find did not fix it. There are NO logs in debug relating to this or in my nginx logs. So I'm at a loss on what to do.

How "advanced" would be the advanced variations feature? I am currently using WooCommerce with Attribute stock plugin to manage my clothing brand. Customers can select and purchase t-shirts by size, colors and designs and I keep track of those stocks through that plugin. I would like to know if the upcoming advanced variation would be capable of this or would it be in the pipeline soon in order to switch my store to Fluent cart.

Any estimated time of arrival for being able to ask for tax ID on checkout?

Currently it only gathers EU VAT when location is in EU, but no option is available for extra EU countries.

Am I missing something?

In order to prevent a customer from accessing wp-admin and instead have them only access the 'My Account' area, it would be good to have control over where users are redirected to when they first sign up for an account (on their own or during checkout), and when they login and logout manually.

I've created a coupon for a fixed 5$, but when I want to apply on checkout I get an error. Do I need to specify restrictions? Or is it supposed to work with no restrictions?

coupons not working?