Hi team! 👋

Sorry if this has already been answered somewhere — I couldn't find clear information on these specific points.

I'm currently using SureCart but seriously considering switching to FluentCart, especially since I'm already using FluentCommunity and the native integration is a huge plus for me.

Here's what's left before I can make the switch:

✅ Already seen/confirmed:

• Migration from SureCart → "Soon soon!" (excited about this!)
• Manual subscriptions / cash payments → coming next month

❓ Still unclear to me:

1. Admin manual subscription editing: Can an admin manually modify an existing subscription from the backend? (e.g., change the plan, adjust the next billing date, modify the price, etc.)

2. Self-service upgrade/downgrade: Can customers upgrade from a Basic plan to a Premium plan (or downgrade) directly from their account dashboard?

3. Proration handling: When a customer upgrades or downgrades mid-cycle, is the pricing difference automatically prorated?

4. Subscription pause: Can customers (or admins) pause a subscription temporarily and resume it later?

5. Cancellation flow & retention features:

   • When a user tries to cancel their subscription, can we show them options/reasons before confirming? (e.g., "Why are you leaving?" survey)
   • Can we offer a discount (% off) as a last-chance retention offer to prevent churn?

6. Cart abandonment recovery:

   • Are there reminder emails when someone visits the checkout page but doesn't complete the purchase?
   • Is this native to FluentCart or does it require FluentCRM automation

Are these features currently available, planned for the roadmap, or achievable via FluentCRM automation/code snippets?

Thanks so much for your help — and for building such an amazing product! 🙏

2 questions can fluent cart be set up for multi currency within the products and is there a way to setup a purchase order process versus credit card payment?

I noticed that at some point, my Order Number and INV # are not the same.  I was exporting data using Bit Integrations using the Order ID field and noticed they are no in alignment.  Order 1 and INV-1 are in alignment up until about 60. I had a bunch of test transactions that I cleaned up in that range.

I opened a support ticket and this is expected behavior.

In FluentCart, the Order Number is the internal ID stored in the database. The Invoice Number (INV #) is what your customers see in their emails and invoices. It’s normal that these two may not always align, especially if orders were created, deleted, or imported during testing. The Invoice Number can also be affected by prior deletions or manual adjustments.

Has anyone else experienced this?

If so, what field contains the INV number that customers see in their email.  I am using Bit Integrations to post certain orders to a Google Sheet. The only field I see available is Order ID, but the customer does not see that number in their invoice.

I realized that the slug for FluentCart products is /item/. Can we change that to /products/? Also, the plural term is preferred if we want to enable archives, and it is common use case.

I need some more details on my FluentCart products, so I added some custom fields to the CPT "fluent-products". I can loop through the products and see that the new fields are available. But I cannot fill them because the FluentCart Products screen does not show them. How can I add them to that screen? I already checked the development docs and hooks, but I did not find an appropriate one.

As a membership website owner, I would love to change the wording of this on the checkout page to "Have an Invitation Code?" Is there a way to accomplish this — such as with a code snippet?

The word coupon seems to make people leave the checkout process and hunt for coupon codes before checking out. But, this method of asking for an invitation code, I believe, makes people think this field is only meant for people who were personally selected (invited) to join with a special or unique code, which isn't available to the masses. 😉

I am using FluentCommunity Page Template on the checkout page, and it is currently broken so bad.

It works fine on other templates though.

Two questions:

1. Is there any ETA for being able to create manual orders with tax management.

Currently, you can create orders, but no taxes are added (nor on included or excluded settings).

2.Any ETA for the proper identification of taxes on checkout and invoices?

Currently it just reads things like general tax, tax estimate and so. Which is not compliant in many jurisdictions.

Dear All,

Not sure whether this has been addressed already.

Is there any possibility to migrate Wordpress users into FluentCart customers.

Any links or support will be appreciated.....

Hi Shahjahan Jewel and team, I wanted to report a bug. On Windows local environments (e.g. LocalWP), the icons under:

• FluentCart → Settings → Payment Settings
• FluentCart → Settings → Storage Settings

do not load.

The image URLs are generated incorrectly as:

.../wp-content/plugins/fluent-cart/assetsimages/payment-methods/stripe-icon.svg

because Vite.php uses DIRECTORY_SEPARATOR (which is \ on Windows) when building web URLs, causing an invalid path.

File

wp-content/plugins/fluent-cart/app/Vite.php

Current code

return FLUENTCART_URL . 'assets' . DIRECTORY_SEPARATOR . $path;

Suggested fix

return FLUENTCART_URL . 'assets/' . ltrim($path, '/');

This fix ensures asset URLs load correctly across all OS environments and resolves the missing icons on those settings pages.