Replies to comments
One thing I notice happening very, very often in my community is that folks accidently make a new comment, instead of replying to the comment they wanted to.
Because this happens so consistently in various places and for many members, it seems to me it must be a UI/UX issue.
Anyone else noticed this? I'd really like to see better indications that you're making a new comment or replying to an existing comment.
The email notification for a comment reply with the "View the comment button" should highlight or prompt you in some way to use the reply feature and not accidently use the "Add a Comment" box.
For sure reading but also replying to comments is tricky especially when a user is clicking links to from the notification list (Ring icon) - all replies urls (3rd level) points to the main thread url (missing the comment_id query string) - this issue was reported but it was not fixed for a long time. I am not sure if this is your users case but still.
Example - the link from notification for this reply points to the main thread url not to the comment reply url - query string: ?comment_id=30055 parameter is missing in the URL:
Incorrect url: https://community.wpmanageninja.com/portal/space/community-meta/post/challenge-for-anyone-reading-this
It should point to: https://community.wpmanageninja.com/portal/post/challenge-for-anyone-reading-this?comment_id=30055
Note: 3rd level comments (aka replies) are tricky then when it comes to the notification links.
Note: links in email notifications to replies might be correct but its hard to verify fixes for reported issues...