Regarding Bounce Handling
(please excuse the newby question). Does the bounce handler have to be done by the SMTP provider. eg Can I use one SMTP provider, and set different service as the bounce handler? If this is possible, what kind of settings do I need to setup (return path on SMTP provider or other?).
I'm not sure I understand your question. If you want FCRM to automatically handle the bounces and mark contacts then you have to set the return path back to FCRM. Theoretically you could put a different return path in to a custom bounce handler, but then FCRM would not be able to automatically change the contact status.
Hi :) I mean can I use for example any smtp provider to send and then use SMTP2go for bounce handling?
Ushan Boyd If you have SMTP2go why would you use another SMTP service to send the emails? I would think you would connect FCRM to SMTP2go and use that service for the actual email delivery. As for the bounce handling, I still think you would want to use FCRM for the bounce handling so that the contacts db is automatically maintained. Elsewise, I suppose you could have SMTP2go send a webhook (or API call) to your FCRM site for bounces, and then have a custom webhook handler that would coordinate the bounce handling with the contacts database.
I use another service for sending because I have much better rates available to me. But the otehr servce does not include Bounce Handling. So my original query remains...
Ushan Boyd The bounce handler needs to be FCRM if you are using FCRM to send emails, even if the fulfillment of the sending is done by an external SMTP provider (which is common). So the bounce handler return path at your email service provider needs to point back to the FCRM bounce handler path.