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FluentCRM

#General

Mailing lists

If a website let's say sends marketing emails and news emails, how can a user manage what email he wants to receive?
Is the only way forward to have separate lists for Marketing and News so the user can unsubscribe from any list he wants?

  • 1 like
  • 3 comments

Erica Lushish

That's the most straight forward simple way to handle it - and that means straightforward for your customer too, which is where it truly counts.

Ashik Khan

Barnabas Chris : You can add this to the email footer:

  • ##crm.manage_subscription_url##, or
  • {{crm.manage_subscription_html|Manage Subscription}}

When the recipient clicks the "manage subscription" link in the email footer, they're redirected to the page where contacts can check/uncheck the lists they’re on (shown as “Mailing List Groups”).

Next, go to FluentCRM → Settings → Global Email Settings → Email Preference Settings, and under List Subscription Management, choose Selected Lists or All Lists to provide control to the recipient.

You can also place the [fluentcrm_pref] shortcode on a WordPress page if you want a dedicated “Email Preferences” page on your site.

Related documentation you can check: https://docs.fluentcrm.com/global-email-settings

Barnabas Chris

Erica Lushish Ashik Khan Thank you for the help. At the early days of FCRM there were advices to have only a single list and manage everything with tags, but when it comes to the user having to manage what emails to receive, this method doesn't really work.