Why are subscriptions not syncing - Expiring
Hello, I think i asked about this a few month ago.
But i am wondering/concerned about why subscriptions are not syncing and in fluent cart they are saying expired.. this is not good, because we have to manually go in and press "fetch subscription". but from my understanding, this sends a email to the customer that they have been billed, but for customers this is confusing because they were billed weeks ago and charged, not when we press fetch subscription...
Most probably, you did not set up the Webhook correctly. Please check the webhook endpoint. Also check the stripe webhook log and see if your firewall is blocking the webhook requests.
Mike - 5 Lakes Marketing is this PAyPal? please have a look in your logs/reports > go to errors and see if you have a "verification_status":"FAILURE"
happens to me with 1 installment and on cancellations.....had a chat with support, they are on it