URGENT SUBSCRIPTION PROBLEM!!!
I have software subscription made wth fluent cart. It's a monthly subscription. I noticed that after the first moth the fluent cart deducted the moeny via stripe but didnt update the status of the order and next billing date as well. Which resulted in cancellation of the subscription and next billing date was 1899 so basically it wasnt going to update it. This is a critical issue i am thinking of moving all my stores back to woo if this isnt fixed because this caused us headache and alot of customer support time. If you are building a production webstore stay with woo for now fluent isnt production ready yet!!
I really like fluent products but unfortunately this shaked my trust badly. Kindly fix this issue asap. It would atleast save us development time of moving all stores back to woo.
If anyone faces the same problem you can just update the subscription status in db
fct_subscriptions -> [choose the customer row] -> update these colums next_billing__at and status
I am sorry for my harsh post but this reality and may save alot of headache for the people who are trying to move productions sites from woo to fluent cart.
May I ask which version are you using now?
Sarkar Ripon 1.3.22
Thanks for the information. we are investigating. in the meantime can you help with a little information of your DB version mysql --version. It will be beneficial for us to investigate if you help us on how to recreate the issue.
Sarkar Ripon
Database: MySQL
Version: 8.0.45
Package: Ubuntu build 0ubuntu0.24.04.1
These are my db details
Sarkar Ripon I have a products with simple variations, And variation pricing is set to monthly subscription in each variation. Customer bought the product paid it with stripe and subscription started. On renewal stripe deducted the money from customer bankaccount but the subscription next billing date wasnt updated. This made the system think that subscription is ended and the status was changed to inactive
Maaz Shakir, can you please open a support ticket so we can investigate? It seems I am unable to recreate the issue from my end. You are pointing out a very basic subscription behavior, and nobody else has reported it, so it might be something specific to your site that is causing the issue. We take this matter very seriously. Please help us in recreating the issue. Thank you for your cooperation.
Maaz Shakir Sarkar Ripon Hello, we are also having this issue. Had to manually go in and fetch subscription.
Sarkar Ripon I can open it but i will be difficult to give access of the website due to signed NDA-s. If more people are facing the issue then it seems that its a software bug. Try to use server cron because i am using server cron which runs every 5 min. I dont think it will change anything but just to get more similar webshop. I dont have much oing on just 1 product with 6 simple variations. 3 monthly and 3 yearly
Maaz Shakir Our support team will assist you on this. You are requested to cooperate them.
Sarkar Ripon Can you update this thread with the progress on this? This is alarming.
Was this resolved?
Everard Brockett not yet
Maaz Shakir scary stuff.