Subscription incorrectly expired
I have just had a subscription renew on stripe OK, but fluentcart has marked it has expired. There is no record of a transaction attempted and all I have is the previous months payment information. What should I do?
Go to the subscription click on the 3-dot (right corner) and click refetch. The reason, it could not auto-refetch because most probably your webhook was not properly set up.
Paul Hopkins ~ Check out this post thread. I just went through the same thing and got some information from support and pasted it in there; that might help you as well.
After the payment went through at the gateway (Mollie, Stripe), FluentCart did not detect it. If you then use the function Jewel mentioned to refetch the subscription, will it automatically create the transaction(s) and invoice(s) for the missing payments that were processed at the gateway but not previously fetched?