missing invoices (subscriptions)
Hi. I'm having a problem with Fluent Cart – a client has a 12-month subscription (via PayPal). The first invoice has been sent, but no invoices are being generated for the monthly payments, even though PayPal is debiting on time. How do I resolve this issue and create the missing invoices retroactively?
Alina El-Khalili FluentCart doesn’t currently have the option to send an invoice before a purchase or renewal. However, after a purchase or subscription renewal, an email notification can be sent to the customer by enabling notifications in settings. Customers can also download their renewal receipt directly from their dashboard. If you’re noticing that the renewal history is missing in FluentCart, you can submit a support ticket https://fluentcart.com/account/support .