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Fluent Cart Subscription Problem

Dear Fluent Team,

I am posting for 3rd time in the group. I have multiple customers with fluent cart pro installed. They have digital subscription products. The payment gateway is stripe. The subscription time is monthly.

The person subscribe for a product. The payment is successful. After that stripe does deduct money from clients account but doesnt update the subscription status- Which results in following

Next date is not updated and subscriptions get cancelled. I have to update the next billing date manually in db. And set status to active. This is furstrating and since we had many customers in first month of marketing its not easy to move to woocommerce.

Kindly solve this issue asap. This is very basic feature and need to be addressed as soon as possible. IDK why it is this difficult to fix the ship for this problem. I am not the only one facing this problem. On my last problem other people also commented with the same issue.

If its not possible in near future, i would like to know if there is any script or easier way to move subscriptions to woocommerce subscriptions.

This is not the only problem that we faced with stripe + fluent cart. On this site when we moved site from test enviroment to live. The stripe was not connecting. I had to reset in db I have posted that in group as well. And some of the other people were having same problem and used that to solve their problem

Shahjahan Jewel

It should work out of the box as we are selling thousands of subscriptions via stripe for our plugins every month. So not sure what happened to your case. Did you configure webhook in the stripe with FluentCart's endpoint?

Do you have a support ticket ID so I can take a look?

Maaz Shakir

Shahjahan JewelΒ Unfortunately i dont have support ticket as the license is from customer email which he doesnt really like to share the access of. I can send you everything in email if that works for you

Shahjahan Jewel

Maaz ShakirΒ Please ask your customer to open a support ticket. As you don't have access to stripe I think, ask your customer to setup webhook. Here is the doc: https://docs.fluentcart.com/guide/payments-checkout/connecting-payment-gateways/stripe-settings