FluentCart didn't change status from Pending to Completed
Someone has bought my online course yesterday and today, early, wrote me a message, "I have paid but I didn't receive any mail." Then I checked everything and see that in FluentCart there is an order but the status is pending. At the same moment I checked Stripe and the payment is successful.
Do you know why FluentCart didn't change the status from pending to completed? Because in Stripe it was completed. Do you know where's the problem? Can you help me? Best greetings from Berlin! Szymon
Hey Szymon Jakubowski , did stripe work correctly until this order? check if the webhook is set up correctly with all the events (like in the screenshot)
Manuel Müller Danke Manuel :) Yes, all is fine with the webhook. Now I see, that the payment was made via Bancontact and is Succeeded, but...on the "Balance Summary" is still "Incoming". Could it be the problem? If Stripe write "Succeeded", why FluenCart blocked this Order?
Szymon Jakubowski sometimes I have the same thing with Bancontact, but it is not consistent
Natascha Vantuykom Thank you for info!