Digital Products Can't Be Downloaded
UPDATE: As of March 29, 2026, the support team has acknowledged that this is a verified bug. Hopefully there will be a fix in a patch / bugfix minor release... it's too big a thing to bundle with the next feature release!
A customer ordered a digital product from me -- an epub file -- and emailed me to let me know the download link either couldn't be found or had expired.
I logged in as them and confirmed. I then double-checked the product; everything seemed in order. I also logged in as other customers and checked that their downloadable purchases were still downloadable. All good.
On a whim, I went into the offending product and re-entered file information under Downloadable Asset(s) and re-saved the product. I logged in as my customer again, and sure enough, the product could be downloaded.
So! Is FluentCart "losing" or "forgetting" uploaded files in the same way it sometimes loses featured images?
This is a very nasty issue, if true, and should be addressed ASAP.
Did you upload the file and and mark as for all the variants? Keep empty if you want that file for all variants. It should work unless a conflict or something else. Please open a suport ticket so we can take a look.
Shahjahan Jewel if you keep it empty, then its not adding variation ids or product its next to the file and it becomes pretty much unmanagable. In my case, when all my products must work as variations it gets tricky. Maybe its not the case with product id, but im sure about variation ids. It could definitely be improved.
Shahjahan Jewel In my case, at least for the specific product my customer couldn't download, there are no variations, and so no way to mark as for all the variants -- it's a digital product with one EPUB file.
And yes, I opened a ticket.