Big bug in coupon.
I’m running into a serious issue.
I have a coupon code “webinar”, but if a customer enters “Webinar”, it doesn’t work. At the same time, when I try to create a new coupon called “Webinar” in the admin, FluentCart tells me that the coupon already exists.
So the system treats the code as case-sensitive at checkout, but case-insensitive when creating coupons. This is confusing for users and creates real problems in practice. From my perspective, this is a major bug.
Marián Šaray just trying to understand the problem here
- if there's a code "webinar", then the customers should use "webinar" and not "Webinar" (i think we all could expect that from our customers)
- and if there's already a coupon "webinar", why would someone create another coupon "Webinar"? to have 2 coupons doing the same? what if someone writes "wEbinar"? i mean, you just could delete "webinar" and create the coupon "Webinar", but then what if someone enters "webinar" again?
I personally don't see a big bug here, but as i said, just trying to understand the problem
Manuel Müller You understand correctly. And it is a big bug, because it has already cost me literally thousands of euros.
I regularly run live webinars with hundreds of attendees. My target audience is women, mostly 60+. They do not understand these kinds of technical details, they make typos, they use different capitalization, and many of them never contact support.
I only see it later in screen recordings — someone enters the discount code incorrectly, it doesn’t work, and they simply leave.
This is a huge real-world problem, not a theoretical one.
Marián Šaray thanks for clarification, you are right....just checked Woo and it's also case-insensitive there.....
It seems the internet is teaching us that capitalization doesn't matter at all... I hope my children won't ever know.....
The letter case thing is an issue for older people and younger for sure and/or when half your people purchase from phone where it automatically capitalizes the first letter and then the other half from the computer where people don't.
I love my 60+ clients but there are definite extras I have to think about (although I have an 82 year old client that is VERY tech savvy).