One-to-one emails
Hi, I have pre-purchase question (fluent-CRM). Is it possible to send one-to-one emails to contacts? So that i can hold the conversation in one place for all of the admin users of the CRM? Do you have a screenshot of that feature? I am already using the free version with fluent forms.
Great software, I love it so far! Thx!
Krzysztof Mianowski are you looking for a feature where your email recipient will be able to click Reply button in the inbox and you will get and collect the email reply content into FluentCRM?
If the answer is Yes then you are looking for an Email Piping feature which is not available in FluentCRM.
BTW: #FluentPiping or #FluentInbox could be a separate product (parser needed etc) - not only for FluentCRM but for FluentCommunity too..
In other words... you can send a single email or an email campagn from the FluentCRM to your users by using [email protected] reply email but when your users will get your email message and reply you can receive it but only to your [email protected] inbox configure with your ESP (Google Workspace, m365 etc) not in FluentCRM.
BTW: piping feature is available in the ticketing tool: FluentSupport but this is not ehat you are looking for I guess.
Adding related: link
Krzysztof Mianowski you can send one-to-one email to contacts from within FluentCRM, however, unfortunately when that person replies, the reply is not registered in FluentCRM. For that, like Mat says, you need piping, what is not currently available for FCRM
This is exactly what I'm looking for. Thx for all of the infos! Is there maybe a way to save an email programmatically to a contact.. i mean this area:
Krzysztof Mianowski you will need some additional external resources like AWS Lambda to be able to catch all email replies > parse email body > link all email replies/text to your Wordpress/CRM.
In other words there need to be a dedicated solution (ex: cheap engine like Lambda) similar to Fluent Support Email Piping - https://fluentsupport.com/what-is-email-piping-and-why/ + https://github.com/WPManageNinja/fluent-support-email-parser
I believe email piping feature could be more complex solution than just dedicated for the FluentCRM. It could be a FluentInbox product linked also to other Fluent Product where users could send a message or a reply and create/update a post/comment/task/CRMchat etc.
Dear Mat, thx so much for your reply. I understand the complexity of this feature. Anyways im still interested in saving emails programaticaly to a contact. Either via RestAPI or Wordpress PHP? Is this possible at all? Thanks for an amazing support!