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How Are You Managing Email Communication in FluentCommunity?

Hi everyone,

I'm looking for some practical advice on managing email communication with members using FluentCommunity. I'm particularly interested in how you handle standard emails like welcome messages and announcements through templates.

If you're also using FluentCRM or other Fluent plugins from wpmanageninja.com, I'd like to know how you efficiently manage and store these email templates. Do you have any tips or tricks for creating a smooth communication process?

Any insights on common pitfalls to avoid or strategies that have worked well for you would be greatly appreciated.

Thanks in advance for your help!

Best,
Jörn

  • 4 likes
  • 5 comments

Linda Rando

I’m interested too, and I hope someone will share their experience with us!

Christopher Match

When a user signs up for the community, they automatically become a Wordpress user.

I created an automation in FluentCRM that is triggered when there is a new Wordpress user to do the following:

  1. Add user to spaces that they should have access to.
  2. Tag user based on specific requirements. For example, I have a “IsCommunityMember” tag to the Wordpress user contact so that I know that this user is a community member. That way, even if the user unsubscribes from the community list, I still have this indicator for future reference.
  3. Add user to various mailing lists that they can opt out later in the preference center.
  4. Enroll user to courses (optional)
  5. Send user to an email sequence. I have a 5-email sequence for all new users to onboard them onto the community, asking them to make their first post, etc.

In case you’re wondering why the emails aren’t in the automation, I figured that in future I may have different automations for users who signed up from different paths and that I may want to send them different emails before the onboarding sequence. So having them in an email sequence allows me to funnel users into the sequence from different automations later on.

Dan Ryan Neff

Glad you asked this question, Jörn. I’m a beginner but I have liked & bookmarked your post. I’ll appreciate reading comments on this topic, basic to more complex.

Justin Aye

I would love to know how to Manage Email Communication in FluentCommunity

Justin Aye

I finally found a solution for this ✅👌
full article: https://wpengine.com/resources/how-to-send-a-custom-welcome-email-in-wordpress/