Document Issue
Hello all I have a few questions. We recently got paid version of Fluent Community and quicky got things built. Some of our areas have documents to be uploaded and downloaded by students. But documents that I or any of our students upload are not viewable or downloadable.
Support had a look but they are the only ones so far able to upload and download a document without error. We get the image below.
I am wondering whether it might have something to do with using fluent community addons to make my portal my domain name? Here is the test link: https://community.perseusarcaneacademy.com/space/buddhistdiscussion/post/test-1752656012
Appreciate any ideas?
Are you using local storage for documents or offloading to one of the storage providers?
Thomas Oates Sorry I should have said. Yes local storage.
Support may have already done this but if you look in your database in the fcom_mediaarchive table for one of the file entries, do all the values (media_path, media_url, etc.) look correct?
Sounds like a security setting to me. Have you checked those? Is there some plugin doing something of that kind? Firewall?
Weird thing is support was able to upload and download with no issues on my staging site.
James Robinson Well something is different somewhere. If you want to have your portal in the root, you can just add it to your wp-config.
We got it sorted it was Fluent Community Add Ons plugin creating the problem. Thanks for everyone's help.