Changing username creates duplicate accounts
In my community, I allow users to change their username, after their registration. However, I’ve discovered that when someone does this, it creates a completely new user profile. As a result, one person now has two accounts. Yet, I can only find the account that the person initially used to register.
Generally, users always register with their email address as their username. However, this person changed her username after registration to something else and started using that account instead.
The subscription is linked to her email address, and now she cannot access the courses she purchased.
In both WP and FluentCRM, I can only see the account linked to the email address. The other username is nowhere to be found. This I discovered when I tried to manually add her to the courses she purchased as a quick fix, but this account cannot be found at all (Also not in members in the community). This is extremely urgent, as I may have more customers experiencing the same issue in the future.
Gee Adriaansz as far as I remember if you restore/change the current/new Username to the original/old one everything will work as previously - try it out.
Note: changing usernames in current state is risky and should be improved.
Is this happening with fluent community's username change Feature?