Experimenting with WP Social Ninja chat

A client wanted to have a chat function on their web site for their own customers. So I setup Tidio chat. I do feel it is a bit too complex. It gives a 6-7 day trial before one has to decide on which plan to get. With this in mind I decided to try and compare it with WP Social Ninja Chat.

I also made a video: https://youtu.be/C1gbNKnshwY
This is more a feedback video so it is unlisted.

I had expectations for the new version because I gave feedback on this some time ago and even made a tutorial for it. One sets the office hours and when outside these a contact form would show up. That did not happen. One still has to manually click the contact form icon to show a form.

I set the office hours but the setting of time was buggie/cumbersome as can be seen in the video. I was not able to click into the box and write a time and click enter.

I expected to have actually one chat method to where I could talk with the customer directly on the site while I used as an example my own Messenger they talked with me through the chat bubble without needing to open their own Messenger. It does not work that way

So my expectations of how I thought WP Social Ninja chat function would work and how it actually works are two very different things. The chat function is a lot more limiting than I originally thought it would be. In general I am very happy with WP Social Ninja in relation to social media sharing but the chat aspect does not really work for me. Hopefully the select a time bug and the outside office hours to automatically show a contact form message can be fixed. Of course it would be great to also see a direct on site chat as well....

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