A quick shoutout to the WPManageNinja support team!
I wanted to share a quick positive experience I just had with the WPManageNinja support team.
Recently, I made a mistake and purchased a lifetime license for FluentPlayer Pro, realizing only later that I didn't actually need it for my current setup. Even though the mistake was entirely mine and the standard 14-day refund window had passed, I reached out to see if a store credit was possible to use toward another product in the ecosystem.
Not only was the team extremely understanding, but Kamrul and the billing department went above and beyond: they credited the $199 purchase and even accounted for the remaining days on my current annual plan to help me upgrade to the FluentCommunity Pro Lifetime license!
It’s rare to find software creators who are this flexible, attentive, and fair with their customers. Fully committed to building with the Fluent ecosystem for the long run.
A big thank you to Kamrul and the whole team for the outstanding support! 🙌
Thanks for sharing the feedback. We scaled our support team (not with bots 🤖), and you will notice that we are covering 24/7 live chat support as well. We are not just selling plugins, we want to make sure, we can support every customer when they need us.