Wrong time within booking reminder mails
Hi,
Since last week we noticed an error within the confirmation and reminder mails for booked sessions.
The time is displayed wrong. It's always 2 hours early. E.g. instead of 7pm it's 5 pm.
I already checked the timezone of the website (Berlin). I use the shortcode {{booking.start_date_time}} within the reminder mail.
Should I try to set the website timezone to UTC +2 (summer time in germany) (instead of just choosing "Berlin" within the dropdown) or is there any other solution?
Thank you!
Addendum: It would be easier if "Berlin" could be used, as this causes WordPress to automatically switch from summertime to wintertime. I've now switched it to UTC +2 and will monitor whether the emails are sent correctly.
Katharina Jäger Noted. We will have a look into it
Raiyan Marzan Changing the timezone didn’t affect the email. Let me know if there’s anything else I should test. :)
Raiyan Marzan I noticed that using the shortcode {{booking.full_start_end_guest_timezone}}' displays the correct time (albeit in the 12-hour format, which is less common in Germany than the 24-hour format). Since the guests and we as the hosts share the same timezone, this doesn’t really make sense — but it’s a quick fix for now.
Katharina Jäger The shortcode {{booking.start_date_time}} returns time in UTC. To show the correct time please use {{booking.full_start_end_guest_timezone}} for the guest’s timezone and {{booking.full_start_end_host_timezone}} for the host’s timezone. Refer to the image below for clarity.
Katharina Jäger You can use {{booking.start_date_time_for_host}} for the 24-hour format