Your own Fluent Affiliate install not logging all referrals?
Shahjahan Jewel I am bringing this to your attention as a business owner.
As a marketer I am very concerned. I convinced a customer to move from Woo Affiliates to Fluent Affiliate and provided them with my affiliate link.
They decided to go for it and purchased a 5-site lifetime license, but it is not registered as a referral.
I reported the matter in ticket number #146609 and even provided a screenshot of my conversation with the customer.
I attempted twice to resolve this with the support department, but all they keep saying is "our affiliation is fully working, you can test by yourself", so I am expected to be happy with losing out on a $79 commission.
If this is the case, it will be my last ever referral of your products.
This customer never knew of Fluent Affiliate and purchased it because of my personal recommendation and affiliate link - please see the screenshot in the support ticket.
I would appreciate your attention to this matter.
Thank you
If you refer someone and he/she purchase, the referral will be recorded. We use the same FluentAffiliate plugin like everyone else.
Please note, the affiliate is cookie based so if your customer clear the cookie or use a different browser then the affiliate commission may not be recorded.
We have 100s of affiliate partners and we don’t have any cookie and referral issues. I will check your ticket and will check the history of the order.
Thanks
Shahjahan Jewel Thank you for your reply and attention. I will await your response.
Shahjahan Jewel I see there is no new feedback regarding this matter.
Please will you give attention to this?