Two persistent issues with FluentSupport

Hi team 👋

I’m still experiencing two persistent issues with FluentSupport:

1) Ticket status issue
When I close a ticket, it still appears as “open” in the list.
If I click again on the ticket list (refreshing the view), then it disappears correctly.

I already discussed this with Jewel some time ago, but there hasn’t been any change since then. It feels like a UI refresh / AJAX issue.

2) Reply template bug
There is a problem with saved reply templates.

When I select one template, another different template gets inserted below it automatically.

This creates confusion and forces us to manually clean the reply before sending.

Are these known issues?

Is there a fix planned soon?

Thank you 🙏