Replace Email-Piping with IMAP-parsing - now possible with flowmattic!
They’ve introduced a new "IMAP Parser" trigger that pulls emails directly from your own accounts instead of routing them through WPManageNinja’s mail services.
You only need to create a new flowmattic workflow, add the IMAP Parser trigger + Create new ticket or Reply to ticket action, simple as that.
This is especially helpful for site owners targeting European users, as it supports stronger GDPR compliance.
FlowMattic will end their lifetime pricing campaign by the end of the year, so I recommend checking them out before they switch to a monthly recurring revenue model on January 1st.
Thanks for letting me know. FluentSupport’s GDPR compliance issues were the main reason I refunded my FluentSupport LTD license years ago. With GDPR compliant email parsing and upcoming rewrite of the backend UI, I might have made the wrong decision.
Hi Sascha Liem Awesome ides. can you give me a hint how you handle the flow with not needing an agent id? i would love to use an email via imap and just import ticket responses on the ticket id in the email header.how did you manage that? thanks. Fabian