Programmatically posting ticket
I've run into a problem creating a ticket programmatically.
Using a bitAssist support form on another website that is capturing the ticket. I've got a webhook connected to Pabbly Connect that sees the ticket information.
I can connect to Fluent Support and send the ticket, but there are a couple of problems.
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The tickets are being managed by a separate mailbox which is being specified in the connection. The upload is ignoring that mailbox and defaulting to the default
Looking at the API, there does not appear to be a way to specify anything but the default mailbox.
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I've tested the record being sent, but I'm now noticing that Fluent Support if it does not recognize the sender defaults to the agent.
How do I specify the mailbox I want the ticket to go? I've tried populating "Ticket Mailbox Name" and "Ticket Mailbox Email" but it continues to go to the default mailbox. 
How do I force the name and email address of the sender when they're not already customers?
Hey sorry about the late response, as I've been on vacation. Did you get a solution for this?
If not, I think this will function as a workaround,
When using the REST-API for ticket creation, the endpoint to create ticket as an Agent lets you specify the business inbox.
https://fluentsupport.com/rest-api/#create-a-new-ticket-using-agent
With this API you can specify the inbox, which isn't available as customer.