Open a Ticket as Representative on Behalf of a Customer

It would be nice if we could open a ticket as the support representative on behalf of the customer. Currently, you can open a ticket, but it's somewhat clunky, and the first ticket is submitted as if the customer sent it.

An example of use would be you have an issue with a customer order so you open a ticket to notify the customer of that issue, and there is tracking attached to that customer's profile in the CRM. It's better than a manual reach-out, and multiple people can view the status of the order.