Feature Request: Notify Agents in Internal Notes
Sometimes you want to consult with colleagues about a ticket or draw another agent’s attention to a ticket. It would be nice if we could tag each other in an internal note. We make extensive use of this in another system, and it would be great if this were also possible in Fluent Support.
Would be nice to use "notes" for quick chats with other agents, but it seems not possible atm. Instead, what you can do is to integrate FluentSupport with FluentBoards, allowing agents to create tasks in a board (e.g. " Ticket Tasks") directly from tickets and assign them to other agents for internal discussion.
Thank you Sascha, yes that would be a good workaround for now. We also use Boards, so that should be possible.