missing FluentSupport + FluentCRM integration

Hi everyone,

I noticed a change in the FluentSupport + FluentCRM integration and I’m wondering if this is intentional or if I’m missing a setting.

Previously, it was possible to decide per business inbox whether contacts from that inbox would also be added to FluentCRM. That gave a lot of flexibility when working with multiple inboxes and different workflows.

Right now, it seems the setting is only global on/off, which means it applies to all business inboxes at once.

Is that correct?
And if so: are there plans to bring back per-inbox control for FluentCRM syncing?

For agencies and support teams managing multiple inboxes, this was actually very useful.

Thanks!