Link in email
Hi gang. Loving the product, but just one issue at the moment...
I would like to include the public ticket URL inside my own link. So that the text of the link could be 'view this ticket online', rather than showing the full (long and ugly) URL.
I've tried the obvious/standard method of wrapping the \<a href" ... around it, but it doesn't work.
But I guess there must be a way to do it? Can you help?
Thanks,
Simon
Regarding your question: Yes, it’s absolutely possible to use your custom link text (such as “view”) while embedding the dynamic ticket URL ({{ticket.public_url}}) behind it, without displaying the full URL.
There’s no need to manually insert HTML with "ahref"
Instead, you can achieve this directly through the editor using the following steps:
Type the link text you'd like to display (e.g., view).
Highlight the text.
Click the link icon in the editor toolbar.
Paste {{ticket.public_url}} into the URL field.
Apply or save the link.
Once sent, the email will display only your chosen text, with the dynamic link working correctly in the background.
If you have any further questions or need assistance setting this up, feel free to reach out!