Intranet Use - Write Tickets from agent 2 agent
Hi, is it possible to write a ticket from agent to agent not only to customer or do i have to add the agent also as customer and make a workflow that all tickets that goes to the agentcustomer directly added to the mapped agent?
I presume so. You can create a ticket and then assign it to another agent.
William Beem i tried but if i create a ticket as an agent i only can choose a customer and not an agent to asign a ticket
Good question
What you describe looks like an internal discussion, im not sure thats doable right now ?
Charles - yeah like i said its only possible if you create a agent as a customer, which is difficult because of the same email address. i think it should be an fast adoption to let agents create tickets for agents. that would be cool so you could also connect this with fluent boards and you have a big system like jira