How to import tickets from one FluentSupport to another?
Hey friends! Is it possible to export FluentSupport settings and tickets? I want to move everything to a subdomain (with different WP install).
I see how to import from other ticketing systems, but not from another FluentSupport install.
Hi, I asked my self the same question and this is the reply from my agentic dev env Warp:
Yes—this is possible, but usually not as a one-click FluentSupport-to-FluentSupport import/export.
Practical migration is a database + uploads migration.
From the schema page you had open, FluentSupport core data is in these custom tables (with your WP prefix in front, e.g. wp_fs_tickets):
• fs_tickets
• fs_conversations
• fs_attachments
• fs_persons
• fs_mail_boxes
• fs_products
• fs_taggables
• fs_tag_pivot
• fs_meta
• fs_activities
• fs_data_metrix (stats/history; optional if you don’t care about historical metrics)
What to migrate to move “everything”
- All fs_* tables above.
- FluentSupport settings in wp_options (plugin options; typically names containing fluent/fluent_support).
- Related WP users/usermeta used by agents/customers (fs_persons.user_id, ticket agent_id, etc.).
- Uploads/files referenced in fs_attachments.file_path / full_url (usually under wp-content/uploads).
- Run domain replacement old → new (use wp search-replace, not raw SQL replace, due serialized data).
Important notes
• WP Tools → Export/Import will not reliably move FluentSupport ticket data (custom tables).
• Keep source and destination on the same FluentSupport version during migration.
• Pause email piping/automation during migration to avoid split/new tickets during cutover.
• If table prefixes differ between installs, account for that during import/rename.