How does my staff access fluent Support?
How do I give my staff access to support when tickets are assigned to them? Or is there a short code to embed on the page for them to gain access?
You add them as WordPress users with regular WP credentials. You add them to the Support role and they will only have access to Fluent Support. From there you can control their access to Fluent Support features from Fluent Support's Global Settings>Support Staff> Permissions.
This way they can login as they would on any site. But you get to control exactly what they can or can't do on your site.
Thank you. Understand.