Freshworks/Freshdesk Ending Ending Free Plans
Just got an email this morning from Freshworks that the Free Plan that I've been using for the past 11 years will be coming to an end. They are offering a six-month term on their "Free Program" order to transition into a paid plan (or to something else).
I'll chalk that up to good timing that I just switched to FluentSupport over the past month!
They did seem to roll out a new data export feature (or unlock it for those on the free plan) as I don't recall seeing it before. That was one thing I had issues with in transferring my data to FluentSupport via the API. On the free plan I was rate limited on the API and made transferring data basically impossible so I just gave up and started from scratch thinking I'd just have to use FreskDesk as a read-only system for historical data.
Now I've got my data exported just in case I need it. It can be exported in XML or JSON formats and you can select what data you want to export together. I pulled down a few different bundles of data including a full export of everything in both XML and JSON.
I wouldn't import my old tickets at this point but it would be nice to be able import these files into FluentSupport. I just restarted from scratch with FluentSupport and restarted my ticket numbers back to 1 so I would have overlap but if I was to make the transition now I'd love to be able to import via a file instead of the API so I thought I'd mention it here.
I'm still adjusting to FluentSupport and have some kinks to work out but so far I'm happy I made the switch!
We got many customers from FreshDesk and that's why we made a migrator: https://docs.fluentsupport.com/freshdesk-ticket-migrator
Shahjahan Jewel Yes, but unfortunately the API is rate-limited based on the plan you're on. On the free plan it was limited to only a few hundred requests per minute and I think they've even rolled that back to not allowing any API access on the free plan now: https://support.freshdesk.com/support/solutions/articles/225439-what-are-the-rate-limits-for-the-api-calls-to-freshdesk-
With nearly 20,000 tickets I wasn't able to migrate my data. The most I was able to migrate over several days span of retrying the importer every few hours was a few hundred tickets and they were randomly selected which wasn't helpful. If I could have selected to migrate only the latest X number of tickets or a date range that would have been helpful but it was migrating tickets that were closed from several years ago mixed in with currently open tickets. So that's why I decided to just start from scratch with a clean FluentSupport install and not migrate my data.
SaaS providers always change the rules.
William Beem Indeed... glad I got 11 years of use out of it though. Handled nearly 20k tickets in that time and really the only constraint I faced was I was limited to 3 agents. Our team has grown and I made the switch to FluentSupport for that reason.
I spent a little time today vibe coding an archival solution for my Freshdesk data. I had the realization that after my 6 month transition term is up I'll probably lose access to my data. I was able to spin this up to act as a self-hosted searchable archive of all my Freshdesk tickets. In case anyone is interested I've thrown it up on GitHub: https://github.com/rgbivens/fresharchive
Grant Bivens Bumped this comment up so people in similar situation caan take a look at your solution!