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FluentSupport

#Announcements

🎉 Fluent Support 2.4.5: Remote Portal, smarter workflows and a lot of love for AI agents

We just shipped Fluent Support 2.4.5, and it includes something we’ve been quietly using ourselves for a long time.

  • Remote Portal: Our own helpdesk runs on a separate site, but our customers never leave our main website. They open tickets, reply, and check status right there while your support agents can reply from the subdomain.

    Today it’s available for everyone. Your customers see only their own tickets, and the ticket sidebar still shows WooCommerce and EDD order info. Setup takes 3 steps with a one-time connection key.

  • Smarter workflows: 4 new triggers: ticket reopened, agent response, agent assigned and customer feedback. Plus 4 new conditions, a loop guard so a workflow can’t trigger itself forever, and a “Last Run” time in the list.

  • Better email piping: Auto-replies and bounces no longer open new tickets. They go in as internal notes. Replies now thread correctly in Gmail and Outlook, even when the subject changes.

Also, lots of improvements

  • Reply collision check. If a customer or another agent replies while you’re typing, we hold your reply so you can check first. No more awkward double answers.
  • Keyboard shortcuts to jump between tickets and close them
  • More bulk actions, and a filter by ticket source
  • A new Ticket Stats widget with first response time, reply count and time to resolve
  • A “Waiting for your reply” badge in the customer portal
  • FluentAuth login and signup forms in the portal when FluentAuth is active
  • A faster dashboard and ticket view

Plus new MCP tools for draft replies and bulk replies, and a bunch of fixes.

Full changelog: https://fluentsupport.com/fluent-support-2-4-5/

More cooking 🙌

  • 11 likes
  • 6 comments

Nicolas D

Congrats Shahjahan Jewel lots of great improvements, remote portal looks amazing !

Screenplay Unlimited

Congrats! Can admins finally reply to a ticket as another agent, so that admins don't have to log in as a different user in a different browser to answer tickets? This is an essential feature from small businesses (especially coaches) where the main person doesn't want to be seen as the one answering tickets, either because they are not supposed to have the time, or because people might not tell the actual issues if they are talking to the head person? If not in this version, please implement ASAP!

Nathan Foley

I wonder if I can turn this remote portal static too:s

AS W

I’d like to be able to edit my message instead of sending another one when I write to Support

Everard Brockett

This is a FANTASTIC update. My only question, wouldn't a remote portal concept also make sense for Fluent CRM to have it live on a separate server if we want to keep the main one as fast as possible? Maybe that would cause too much friction with Fluent Community 🤔🧐😇

Manoj Sharma

Love it!