Fluent Support 2.4.0 is here, and reporting is completely rebuilt

If you wanted to know which agent slowed down this month, or which product ate up most of your support hours, you exported data and worked it out yourself. Not anymore.

Advanced Reports

Six pages: Ticket Overview, Agent Performance, Product Insight, Business Boxes, Activity, and AI Ticket Audit. Date range filters on everything, with comparison charts so you can see this month against last.

Reporting data is also captured every six hours, so you can switch between Live and Snapshot and see where you were against where you are now.

AI Ticket Audit

Run your tickets through your AI provider (OpenAI, Gemini, or Anthropic, your own key) and you get a mood reading and a review of the conversation. Filter by sentiment and the unhappy threads come straight to the top, before that customer gives up and writes a review instead.

Per-user rate limits are there, so nobody burns through your API budget by accident.

Also in this release

• reCAPTCHA on portal ticket forms, v2 or v3. Spam protection only covered login and registration before
• Date range custom fields, start and end date in one field
• Knowledge base suggestions can be limited to the categories you pick
• Searchable product dropdowns, keyboard accessible ticket rows, better mobile, clearer permission names
• Fixes: product filtering, mailbox filters, agent performance math, timezone expiry issues, duplicate CC lines

Full changelog: https://fluentsupport.com/fluent-support-2-4-0/

Update, open Reports, and tell me what's missing. Would love to improve the reporting. If you have any feature requests, please share them in the comments.