Fluent Support 2.1.0 is Here!
We're excited to announce the release of Fluent Support 2.1.0 — a big update packed with powerful new features to help your support team work smarter and faster.
What's New
- Agent Groups: Organize your support team into groups and enable smart, automatic ticket distribution to the right people.
- Agent Signatures: Agents can now add personalized signatures to their replies for a more professional touch.
- Agent-Initiated Tickets: Agents can now create tickets on behalf of customers — perfect for proactive support.
- Cloud File Storage (Pro): File uploads now support Cloudflare R2 and Amazon S3 for flexible, scalable storage.
- Dynamic Sidebar Widgets: Developers can now extend the sidebar with custom PHP and Vue components via a hook-based system.
- Notification Filter: Fine-grained control over notification delivery across all channels.
Improvements
- Enhanced overall security
- Optimized database queries for better performance
Bug Fixes
- Fluent Boards integration actions now available in the free version
- Portal signup visibility issue with shortcode attribute resolved
- "Close Ticket Silently" now correctly suppresses email notifications
- Customer status syncing with FluentCRM corrected
- Advanced filter deletion issue in ticket list fixed
- Theme mode toggle visibility issue resolved
- Untranslated strings in advanced filter options corrected
Update now and let us know what you think in the comments!
Read the full release post - https://fluentsupport.com/fluent-support-2-1-0/
Hell yeahhhh!
Those are some welcome updates. Well done!
Amazing
Thank you great job
Random ticket numbers with prefix and suffix?????????????
Manoj Sharma Currently this is not possible
Taylor Drayson why is that?
Manoj Sharma Because the feature doesn't exist
Taylor Drayson I see your point, my friend. I am suggesting we include this feature because businesses want to show their clients that they’re starting from ticket #1, or that the number of tickets generated each month is relatively low. This helps create transparency and builds trust with their clients.
Taylor Drayson, Manoj Sharma makes a very good point. Could you provide a starting ticket number?
Owen Kane I can ask the devs
Taylor Drayson please do, its only more than a year now I am following on this....
Manoj Sharma yes i support this too, this would be a good feature
Taylor Drayson Thank you Taylor
I've been working on the Spanish translation of the plugin, which I noticed isn't available. Is there a repository where I can submit it for review? Or how can I share it? Thanks