[Feature Request] Include full conversation history in email replies to customers

The problem:

Currently, when replying to a ticket via email, customers only receive the latest message without any conversation history. This means they have no context from previous exchanges within the same ticket unless they manually scroll through their inbox to find earlier emails.

This creates a fragmented experience and makes it difficult for customers to follow the conversation naturally.

What I expected:

When managing support entirely via email (using email piping), each reply should include the full ticket conversation history — similar to how regular email threads work, or how other helpdesk tools like Help Scout handle it.

This way, customers can see the complete context of the conversation in every email they receive, without needing to access a support portal or search through old messages.

Why this matters:

Many businesses (including mine) want to offer seamless email-based support without forcing customers to use a portal. The current behavior breaks this workflow and makes FluentSupport less viable for email-first support teams.

Current workaround:

I tried using dynamic codes to include ticket content, but it only shows the initial customer message — not the full back-and-forth conversation.

Request:

Please add an option (even as a toggle in settings) to include the full conversation history in outgoing email replies. This would make FluentSupport much more competitive with other helpdesk solutions that already offer this feature by default.

Has anyone else experienced this limitation? Would you find this feature valuable?